Terms & Conditions of pp11com: Clear Rules for Playing Safely

By accessing or using the pp11com platform, you expressly confirm that you have read and agree to these Terms and Conditions, as well as our Privacy Policy and the specific rules of each promotion published in the Promotions. Acceptance applies to all future versions of these terms. Any material updates will be communicated by email or in-platform notification at least 7 business days in advance.

Pp11com reserves the right to modify these terms at any time. Continued use of the platform after changes are published constitutes automatic acceptance of the new conditions. If you do not agree with the modifications, you may request account closure through our support team.

To create a pp11com account and use its services, you must meet all of the following requirements:

• Be at least 18 years of age on the date of registration. Use of the platform by anyone under 18 is strictly prohibited and may result in immediate account closure and return of deposits.
• Be an individual residing in Brazil with a valid CPF registered with the Receita Federal.
• Provide accurate, complete, and up-to-date information during registration. Submitting false or third-party data will result in immediate account suspension and forfeiture of any bonus balance.
• Have full legal capacity to enter into contracts, as defined by the Brazilian Civil Code.
• Not be listed on any voluntary self-exclusion lists for betting platforms.

Each individual may hold only an active account on pp11com. Creating multiple accounts to accumulate bonuses or circumvent limits is considered prohibited conduct and may result in a permanent ban, as described in Section 9.

Pp11com may request identity verification at any time, particularly before processing withdrawals. Accepted documents include: national ID (RG), driver's license (CNH), passport, and proof of address issued within the last 90 days.

You are solely responsible for keeping your pp11com account credentials secure — including your login, password, and any two-factor authentication codes. pp11com strongly recommends using unique, strong passwords and never sharing account access with anyone.

If you suspect unauthorized access, have lost your password, or are facing any security concern, contact support immediately at suporte@pp11com.best. pp11com is not liable for financial losses resulting from the account holder sharing passwords or failing to keep their login credentials secure.

Accounts inactive for more than 12 consecutive months may have their bonus balance automatically expired. Real money balance remains available for withdrawal indefinitely, unless otherwise determined by a court order or in cases of suspected money laundering.

Pp11com accepts the following deposit methods, all in BRL (R$):

• Pix — instant credit, available 24/7, with no fee.
• Bank slip (Boleto) — processing time of up to 3 business days.
• Credit & Debit Card — all major card networks, subject to issuer limits.
• PicPay — credited within 1 hour of confirmation.
• Mercado Pago — credited within 1 hour of confirmation.
• TED Bank Transfer — via Nubank, Itaú, Bradesco, Banco do Brasil, or Caixa Econômica Federal, within up to 1 business day.

The minimum deposit amount is R$ 20.00. There is no maximum deposit limit, but transactions above R$ 10,000.00 may require additional documentation to comply with anti-money laundering regulations (AML/CFT).

Pp11com does not charge fees on deposits. Any fees charged by your bank or digital wallet are the account holder's responsibility.

Withdrawals at pp11com are processed preferably via Pix, with a standard processing time of under 5 minutes after the request is approved. Withdrawals via other methods may take up to 3 business days.

The minimum withdrawal amount is R$ 20.00. There are no fees on standard withdrawals. The amount available for withdrawal includes only your real money balance — bonus balance can only be withdrawn after all applicable rollover conditions have been fully met.

To release withdrawals above certain amounts, pp11com may require identity verification (KYC), including submission of a photo ID (RG, CNH, or passport) and proof of address. The process is completed within 48 hours of receiving the full documentation.

• Withdrawals requested during business hours (8 AM to 10 PM, Brasília time) are processed faster.
• Withdrawals above R$ 50,000.00 may require additional manual review, with a processing time of up to 24 hours.
• Pp11com may temporarily hold withdrawals if there is reasonable suspicion of fraudulent activity or a violation of these Terms, for as long as the investigation requires.
• The Pix destination key must be linked to the CPF registered on your pp11com account.

Pp11com offers a welcome bonus, recurring promotions, and special event offers. Each promotion has its own specific terms published on the Promotions. The general conditions below apply to all bonuses unless otherwise stated in the specific promotion:

Pp11com reserves the right to cancel bonuses if abuse is suspected, including the use of multiple accounts or any manipulation of the promotions system. The welcome bonus applies to the first deposit only and cannot be claimed more than once per CPF or IP address.

Pp11com covers football (Brasileirão Série A, Copa do Brasil, Libertadores), volleyball (Superliga), basketball (NBB), MMA and UFC, e-sports (CBLOL, CS2, Valorant, Free Fire), and other sporting events. The following general rules apply:

• A confirmed bet cannot be cancelled by the player, except when the cash out is available for that specific event.
• If an event is cancelled or postponed by more than 48 hours from the original scheduled time, all bets are fully refunded to the real money balance.
• In parlay bets, if one selection is voided, it is removed from the slip and the odds are recalculated based on the remaining selections.
• The official result used to settle bets is the final result of the event, including extra time when the market specifies "regular time + extra time." Bets on "90 minutes" consider only regulation time.
• Pp11com reserves the right to limit bets on certain events or markets at its own discretion, particularly in cases of unusual odds movement.
• Odds displayed at the time of bet confirmation are final, regardless of any subsequent changes.

Cash out, when available, lets players close a bet before the final result based on a value calculated in real time by the system. The cash out amount may be lower, equal to, or higher than the original stake, depending on how the event unfolds. pp11com may temporarily suspend cash out on events with highly volatile outcomes.

The casino games available at pp11com — slots, Live Casino, blackjack, roulette, baccarat, crash games, and more — are provided by certified suppliers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Play'n GO. All games use Random Number Generators (RNG) audited by independent organizations.

Pp11com publishes the RTP (Return to Player) for all available slots. The RTP is calculated over a large number of rounds and represents a statistical average — it does not guarantee returns in any individual session. Each spin is an independent event, and past results have no influence on future outcomes.

In the Live Casino, games are run by professional dealers in certified studios. All streams are broadcast in real time. Any technical failure during an active game will be resolved based on the game logs recorded by the provider. If a player disconnects during an active bet, the bet will run to completion according to the game rules.

The following behaviors are strictly prohibited on pp11com and will result in immediate account suspension, forfeiture of bonus balance, and possible reporting to the relevant authorities:

• Creating multiple accounts under the same CPF, address, or device.
• Providing false information during registration or the identity verification process (KYC).
• Use of automation software, bots, or any tool that simulates human actions on the platform.
• Systematic odds arbitrage (arbing) aimed at securing a profit regardless of the outcome, combined with the use of bonuses.
• Coordinated betting across multiple accounts (syndicate betting) to manipulate promotions.
• Any attempt to manipulate the outcome of sporting events or casino games.
• Using the platform for money laundering or any other illegal activity under Brazilian law.
• Accessing the platform on behalf of third parties or for the benefit of anyone under 18 years of age.

Pp11com uses automated systems and manual review to detect suspicious behavior patterns. During an investigation, the account may be temporarily suspended and withdrawals held until the review is complete. The player will be notified by email throughout the process.

Pp11com processes users' personal data in accordance with Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018). Data collected at registration and during platform use is used exclusively for:

• Platform operation, security, and improvement.
• Identity verification and fraud prevention.
• Compliance with legal and regulatory obligations.
• Communications about pp11com promotions and updates, subject to your consent.

Pp11com does not sell or share personal data with third parties for commercial purposes. Data is shared with partners only when necessary to operate our services (payment providers, Live Casino studios) and is limited to the minimum required.

For detailed information on how we collect, store, and process your data, visit our Privacy Policy.

Pp11com is committed to responsible gambling and provides the following tools directly in the account dashboard, accessible at any time:

• Deposit limit — daily, weekly, or monthly.
• Loss limit — maximum net loss per period.
• Session time limit — with an automatic alert when the configured time limit is reached.
• Account pause — temporary suspension for a period chosen by the player (1 day to 6 months).
• Self-exclusion — permanent closure or a minimum period of 12 months, with no option to reopen during that time.

Pp11com prohibits access by anyone under 18 and enforces age verification during registration and the identity verification process. Any suspicion of platform use by a minor must be reported to support immediately.

For additional information on responsible gambling, guidance, and support resources, visit our Responsible Gambling.

Pp11com may update these Terms and Conditions periodically to reflect changes in legislation, services, or operational practices. Any material changes will be communicated at least 7 business days in advance by email and in-platform notification.

Urgent changes — related to security, legal compliance, or fraud prevention — may take effect immediately, with simultaneous notice to users. Continued use of the platform after the effective date of the new terms constitutes automatic acceptance.

The most recent version of the Terms and Conditions is always available on this page, with the last updated date shown at the top of the document.

For questions about these Terms and Conditions, personal data requests (LGPD), or any account-related matter, contact pp11com support:

• Email: suporte@pp11com.best
• Live chat: available within the platform, 24 hours a day, 7 days a week.
• Support language: Brazilian Portuguese.

Average email response time is 4 hours on business days. For urgent matters, live chat is the fastest option, with response times under 2 minutes during peak hours.